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Frequently Asked Questions

It could be any number of reasons. It could be a virus, it could be spyware, or it could just be that certain parts of your machine are wearing out. Our suggestion would be to bring your equipment in and let our engineers give it “Spring Cleaning”

Unfortunately, we cannot guarantee the Spring Cleaning for any specific length of time. Viruses and Spyware can be picked up from anywhere on the Internet, and that is beyond our control. The only way you can keep from getting a piece of malicious software with absolute certainty is to stay off of the internet and never run another piece of software on your pc again. What we can do is make sure that you’ve got the tools and the know-how to keep it under control yourself.

Again, we can’t say for sure without having a look at it. Some of the possible causes are a malfunctioning power supply, a bad component, or faulty power in your house. Make sure it isn’t the outlet or power strip your computer is plugged in to by plugging something else – a fan, a toaster, a lamp, anything that runs on electricity – into the same outlet. If it works just fine, the problem is with your computer. Bring the computer in and check it in for service. We’ll have one of the engineers look at it and evaluate the problem.

Unfortunately, only you can answer this question definitively. There are many things to consider when choosing whether to upgrade your existing computer or to purchase a new or refurbished computer from Birkenhead Computers, such as the age of your computer, the individual components, and the amount of money you’re willing to spend. Sometimes, the cost of upgrading your current machine, especially with older PCs, is more expensive than just buying a whole new system. Talk with our sales staff, and we can determine the option that best suits your needs.

It could be because the cable connecting your computer and monitor isn’t connected tightly enough at either end. Double-check your connections. If those are okay, it could be a problem with your video card, or the monitor itself..

There have been versions of Windows released by Microsoft. Originally there were two different types of Windows, one meant more for Home and small business users, and one meant for more corporate users. The Most common of these home editions are Windows 3.1, Windows 95, 98, 98 Second Edition, and Millennium (ME), Windows 7, Windows 8 and now Windows 10. Each version of Windows or Mac OS X has its own advantages and disadvantages.

A Spring Cleaning is a thorough once-over of your computer. Think of it as taking your computer in for a tune-up. We run full hardware and software health checks, check for and remove viruses and spyware, and we make sure that your hardware is working properly. Then, we install anti-virus software and Spyware protection software at your request, and give you advice on the best way to use it so that you can maintain the results for as long as possible.

The first step is to get Anti-Virus and Spyware protection software. Once you get it, you need to use it regularly and you need to keep it up to date. New viruses and spyware come out every day, so by updating and scanning your computer, you can keep up with these new threats. What we recommend is AVG, AVAST, Microsoft Essentials and or, Norton Anti-Virus and a combination of Microsoft Anti-Spyware and Spybot Search and Destroy for spyware protection.

Firstly, don’t panic. This is a well-known scam by pieces of spyware to get you to buy their product! It is the spyware basically telling you that if you pay them, they won’t bug you again. However, it won’t stop you from picking up other pieces of spyware. What can you do? Use Microsoft’s anti-spyware together with Spybot Search & Destroy. Both programs are absolutely free, and, when used together, they catch most pieces of Spyware.

It depends. If your computer crashed as a result of a hard drive failure, probably not. If it crashed because of another problem, then yes we usually can. It is very important to regularly back up data yourself for this reason. Birkenhead Computers makes no guarantees that we can back up all or even any of your data, but we will of course make every effort to recover it for you.

USB stands for Universal Serial Bus, and it is a popular way of transferring data or attaching peripherals to a computer. Examples of commonly used USB peripherals are printers, scanners, digital cameras, card readers, Flash Drives, and also keyboards and mice. USB became popular because it could be a standard across all computers.

There are many ways to tell. When you computer first turns on, it will usually display an opening screen that will tell you which version you have. You can also click on your start menu, as some versions will have the version printed along the side of the Start Menu. You can also go to the control panel and click on System. On the first tab it will display the version of windows you are running or click the Apple logo and select about this Mac.

What does ‘no fix no fee’ actually mean?

Where we can’t find fault with your computer or other device, or are unable to fix it, our No Fix, No Fee policy means that there are no fees or charges to pay, except in the following situations:

If we’ve diagnosed a fault with your device and can provide a solution that you choose not to accept, you may be asked to pay a diagnostic fee of £35

Where it has been previously agreed for Birkenhead Computers to supply you with new hardware or software that you have agreed to purchase from us, you will be invoiced for those items separately

In the case of a particularly complex fault, where it has been previously agreed that a minimum charge will apply for Birkenhead Computers to inspect the fault, you will be invoiced for that agreed minimum charge.